House Rules & Spa Etiquette

For a carefree experience

House Rules

Dress Code

Appropriate swimwear is required in all common areas, including the swimming pool, sauna and hammam. Nudity is strictly prohibited.

Age Restrictions

Children under 12 years of age must be accompanied by an adult at all times. Children under 16 years of age are not allowed in the sauna and hammam areas

General Rules

Please respect the privacy and personal space of other guests. Always use towels when using the sauna and hammam facilities. Maintain low noise levels to preserve a peaceful atmosphere. Smoking is prohibited in all indoor areas of the wellness facility. Pets are not permitted within the wellness facility.

Swimming Pool Rules

Shower before entering the pool. Running, diving, and rough play in or around the pool are not allowed. Children who are not toilet trained must wear swim diapers.

Sauna and Hammam Rules

Observe the recommended time limits for sauna and hammam sessions. Always use a towel when sitting or lying down to ensure cleanliness.

Fitness Center Rules

Use equipment responsibly and follow the provided instructions. Put down a towel on your seat when using the equipment. Proper attire and closed-toe shoes are required in the fitness center.

Liability

The wellness facility is not responsible for any loss, damage, or injury to personal belongings or individuals using the facilities.

Spa Etiquette

Appointments and reservations

We highly recommend booking your treatments in advance to ensure that your preferred time and service is available. For any questions or to book your appointment, feel free to reach out to us: 

▪ Phone: +32 (0) 50 61 06 06 

▪ Website: la-reserve.be/wellness 

▪ E-mail: wellness@la-reserve.be

Arrival time

Please arrive 15 minutes before your scheduled treatment to prepare for your spa experience. Please let us know if you are late for an appointment and if possible, we will try to ensure full treatment time. Your treatment time may be reduced in order to accommodate the next guest. Any reduced time due to a late arrival will not be made up or refunded.

Cancellation policy

We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee

Spa attire

Bathrobes and slippers can be brought from your hotel room or we can provide them at the spa. Swimwear and slippers are required for wet areas. We provide disposable underwear for body treatments. Alternatively you can wear your own. Our therapists will always use techniques that respect your privacy. No nudity in common areas. It is recommended that you leave valuables in the safe in your hotel room, or a locker can be provided in the spa.

Gym

For your personal safety, we ask that you wear sports shoes while using the gym facilities. Proper attire is required in the gym. Put down a towel on your seat when using the equipment.

Facilities guidelines

Please be considerate of other customers with quiet and respectful behaviour to maintain a tranquil atmosphere. Drinks and food are not allowed in the spa facilities to ensure cleanliness and comfort for all guests. Please shower before entering the pool, hammam, and sauna to uphold our hygiene standards and enhance your wellness experience. Always use a towel when sitting of lying down in the sauna.

Health & Safety

Your health and safety are our top priorities. Please inform us of any medical conditions, allergies, or special requirements prior to your treatment. This information allows us to tailor your experience to meet your needs. If you are pregnant or have any medical concerns, we recommend consulting with your doctor before scheduling treatments.